Help & support
Questions about minim kids? We're a small team and we read every email.
Contact us
The fastest way to reach us is by email. Tell us what device you're using and what happened — we'll help.
support@getminim.appWe usually reply within 1–2 business days.
Frequently asked questions
How does the free trial work?
Every new install includes a 7-day free trial of the full app. After the trial, a single one-time purchase unlocks everything forever on that device — no subscriptions.
I forgot my parental PIN. What now?
If you've forgotten the PIN, delete the app and reinstall it. This resets the PIN. You won't lose your purchase — it's tied to your Apple ID.
Can I add my own stations?
Not yet — all stations in minim kids are hand-picked by us to make sure content is age-appropriate. If there's a station you'd love to see, email us and we'll consider adding it.
How do I get a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, and choose the purchase you'd like to refund.